Frequently asked questions

Have a question? Find the answer in our FAQ's. If you have any questions regarding your exisiting order please contact us at the relevant store.

Your first order
Dry cleaning
Repairs & Maintenance
Pickup and delivery
  • When can you collect my order?

    Once your order is processed, our helpful delivery drivers will pick up your order. Pick up and delivery is weekdays and office hours only. Orders placed before 12pm will be collected on the same day and orders placed after 12pm will be picked up the following week day morning. Laundry or dry cleaning will be returned 48 hours after pickup. If your garment requires stain removal, repairs or any special treatment cleaning may take longer.

  • Timeframe to clean - how long does it take?

    Laundry or dry cleaning will be returned 48 hours after pickup. Pick up and delivery is weekdays and office hours only. Orders placed before 12pm will be collected on the same day and orders placed after 12pm will be picked up the following week day morning. If your garment requires stain removal, repairs or any special treatment cleaning may take longer.

  • Can I give you back my hangers from a previous order?

    Yes, we reuse hangers.

  • Can I reschedule a collection or delivery?

    Yes, contact our head office at Mall Dry Cleaning on Tory Street. Phone: (04) 384 6668 or Email: orders@laundrydrop.co.nz

  • I missed a scheduled collection/delivery, what do I do?

    Contact us via phone or email or re-order. Phone: (04) 384 6668 or Email: orders@laundrydrop.co.nz

  • Can I cancel my order?

    Yes, contact our head office at Mall Dry Cleaning on Tory Street. Phone: (04) 384 6668 or Email: orders@laundrydrop.co.nz

  • What are your customer care hours?

    You can contact us anytime between the hours of 8am and 6pm.

  • What if I have an urgent order?

    We offer a 2 day turnaround service for laundry and dry cleaning. If you have an urgent order please contact us before placing an order through the website. Phone: (04) 384 6668 or Email: info@laundrydrop.co.nz

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